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Terms & Conditions

On this website, the word ‘terms’ will refer to these ‘Terms and Conditions’ throughout and will govern the users’ ('you' and 'your') use of this website and your relationship with Andrew James UK Limited (trading as SITE URL) whose registered office is at Andrew James UK Ltd, Floor 3, 2 Lighthouse View, Spectrum Business Park, Seaham, SR7 7PR.

The word ‘products’ on this website refers to the items Andrew James UK Ltd have for sale on this website. ‘Product Descriptions’ refer to the individual descriptions we use for each product. ‘Personal Information’ relates to the information you provide to us on registering or whilst placing your order. ‘Website’ refers to this website, and ‘we/us’ also refers to ‘Andrew James UK Ltd’ and all related subsidiaries.

Please read these terms carefully, as they can affect your rights and liabilities under law. If you do not agree to these terms, please do not access nor use the Website. If you have any queries regarding these terms then please contact us.


1. AGREEMENT

By using the Website you are agreeing to be bound by these terms.


2. AMENDMENTS

We reserve the right to: update these terms from time to time and any changes will be notified to you via a suitable announcement on the website. It is your responsibility to check for such changes. The changes will apply to the use of the website after we have given such an announcement. If you do not wish to accept the new terms you should not continue to use the website. If you continue to use the website after the date on which the change comes into effect, your use of the website indicates your agreement to be bound by the new terms. Any changes made to this website and the material contained within, either temporarily or permanently, even without notice to you, will confirm that we shall not be liable to you for any modification to or withdrawal of the website or its contents.


3. REGISTRATION

You warrant that: the personal information which you are required to provide when you register on the website is true, accurate, current and complete in all respects; and that you are not impersonating any other person.


4. PRIVACY POLICY

Your personal information will be treated as fully confidential and we will only use it in accordance with our Privacy Policy. Please refer to the privacy policy page for more information.


5. PROTECTING YOUR SECURITY

We will validate your name, address and any other personal information supplied by you during the order process against any third party, to ensure that your credit, debit or charge card is not being used without your permission and consent. At Andrew James UK Ltd, we take internet fraud very seriously. We make every effort to ensure each order is thoroughly checked using the information you supply. In the event of more security checks being needed, we will contact you and will ask for your cooperation when completing those checks. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities. By accepting our terms and conditions, you allow such checks to being made. During these checks, your personal information may be disclosed to a registered Credit Reference Agency which may keep a record of that information. This will be done only to confirm your identity and your credit rating will be unaffected. All information provided by you will be treated strictly in accordance with the GDPR.


6. COMPLIANCE

The Andrew James UK Ltd website may only be used for lawful purposes. You agree to comply with all applicable laws, statutes and regulations regarding the website and its use. By agreeing to these terms, you agree not to upload any computer viruses designed to interfere with or disrupt the normal procedures of a computer. You are also prohibited from uploading any defamatory, obscene or offensive material.


7. OUR PROTECTION

By agreeing to the terms and conditions on the website, you agree to fully protect and hold Andrew James UK Ltd (including our officers, directors, employees and suppliers) harmless against any claim, loss, cost and expenses - including legal fees - arising out of any breach of our terms by you or your use of this website (or any other person that uses your personal information to access the Andrew James UK Ltd). 8. THIRD PARTY LINKS For our customers, the Andrew James UK Ltd website may include links to other websites or material. We are not responsible for the privacy practices or the content of such websites nor do we endorse them. We are not liable for the content of such websites nor for any damage, loss or offence caused in relation to any service or content provided on such third party websites.


9. ORDERS

All orders made are subject to acceptance and availability. If you order a product or product that are not available, you will be notified by email. You will also be given the option to either; wait until the product or products are back in stock, or to cancel your order. Any orders placed by you will be recognised as an offer to purchase the item or items from us and we reserve the right to reject such offers at any time. You should be aware that any automated acknowledgement of your order which you may receive from us shall not amount to our acceptance of your offer to purchase products goods from the Andrew James UK Ltd Website. We will only accept an offer and recognise the contract between you and Andrew James UK Ltd when we debit your credit, debit card or PayPal account. We will only recognise the closing of the contract between you and Andrew James UK Ltd when we dispatch the product or products to you. We will take all reasonable care to keep your details (including those of your orders and payments) secure, but we are not liable for any loss you may suffer should a third party gain unauthorised access to any data provided by you when ordering from the Andrew James UK Ltd website. Once your items have been delivered to the delivery address you have provided, you will assume risk for them. If you provide us with an incorrect delivery address, we will not accept any liability for its delivery to you. For more information with regards to the delivering of your order, please see Section 23. Delivery Options.


10. CANCELLING YOUR ORDER

If you have ordered an item from Andrew James UK Ltd, but then, change your mind, we may be able to cancel your order before it is dispatched. If this is the case, you must contact us immediately on 01913778358 Please note that, depending on the time you place your order, your items may already be dispatched. If you receive your order and would like to return it, please see our Returns Policy (Section 24 of these terms). When you cancel an order, you must confirm that you are cancelling under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.


11. PRICING AND PAYMENTS

The prices shown on the Andrew James UK Ltd are VAT-inclusive at the current rates at the time of entering the information onto the system. We reserve the right to change prices at any time without notice.

You will not incur any additional taxes if your delivery address is within the United Kingdom. If your delivery address is outside of the UK, you may be subject to import duties and taxes (including VAT). Any such additional charges must be paid by you. Customs policies and practices vary widely in different countries and we recommend that you contact your local customs office for information.

Payment can be made with any major credit or debit card or via your PayPal account. Payment will be debited from your account before the item or items are dispatched. If you are paying with a credit card, a pre-authenticated value of £0.01 will be debited from your account until the payment is authorised by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery. In the unlikely event that an error in the price of the products is discovered, we will inform you as soon as possible. You will also be given the option of confirming your order again, but at the correct price, or cancelling it. If you choose to cancel your order, but have already paid for the items, you will receive a full refund.

If you have access to a valid Andrew James discount code, you may only use one discount code with each order. We reserve the right to reject or cancel any orders in which more than one discount code has been attempted to be activated for the same basket. We allow you to use discount codes strictly on the terms and conditions upon which they were issued which may include - but is not limited to - your eligibility to use them and a maximum order value.

Failure to comply with these terms and conditions before you place an order reserves our right to reject or cancel any orders, even if your credit or debit card has been charged. If you require more information on the terms and conditions relating to Andrew James’ discount codes, please contact our Customer Services team at: E-mail: customerservices@andrewjamesworldwide.com Tel: 0191 377 8358


12. ELIGIBILITY

To be eligible to enter into and form lawful contracts with Andrew James UK Ltd via this website, you must be an individual of 18 years or over; and register your real name, address, phone number, email address and any further details we require. By offering to purchase any products from us, you represent to us that you are 18 years of age or over and that you authorise us to transmit information to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. Age Restricted Items: You must be aged over 18 to buy a bladed product from this website. Please note, that should you purchase a bladed product from us, you will be asked for proof of age and a signature upon delivery.


13. INTELLECTUAL PROPERTY

The Andrew James UK Ltd’s website’s content is protected by copyright, trademarks, database and other intellectual property rights. You acknowledge that the content supplied as part of the website shall remain with us and our licensors. The content of the website may be displayed and stored in electronic form on disk (but not on any server or other storage devices that is connected to a network) or printed off for non-commercial use. You are prohibited from modifying, copying, reproducing or distributing any of the Andrew James UK Ltd website’s content for commercial purposes.


14. LIMITATION OF LIABILITY

Notwithstanding any other provision in the terms, nothing in these terms affects restrict your rights as a consumer under English law. Nor will they limit our liability for death or injury resulting from any negligence on our part.

Furthermore, you must bear the risk associated with the use of the internet. Whilst we will try to ensure that any content included on the Andrew James website is correct and of the highest quality, we cannot accept responsibility if this is not the case. We are not responsible for any errors or omissions or for any technical problems you may experience with our website. Should any errors or omissions, inaccuracies within the website’s content be identified, we will strive to correct them as soon as is reasonably possible.

You agree, to the full extent of applicable law, that Andrew James UK Ltd will not be liable to you or any third party for consequential or incidental damages. These can include loss of finances, loss of business, loss of savings, loss of privacy and loss of data. They also include any indirect, special or punitive damages that may arise out of or are related to the website.


15. SEVERANCE OF TERMS

If any part of the terms are deemed to be unlawful, void or for any reason unenforceable, then that aspect shall be deemed severable or removable from these terms. Its removal shall not affect the validity and enforceability of any remaining provisions of the terms.


16. WAIVER

No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any term within our terms and conditions.


17. ENTIRE AGREEMENT

These terms form the entire basis of any agreement reached between you and us.


18. LAW AND LEGAL JURISDICTION

These terms shall be governed in accordance with the laws of England and Wales and any disputes that may arise will be decided only by the English courts.


19. CONSUMABLE PRODUCTS

Allergies and sell by date Whilst extensive research has been carried out to avoid allergies within any edible products, Andrew James UK Ltd always provide consumable products (including our Gluten Free mixes and our Waffle Maker mixes) with a sell by date and storage instructions to ensure that you are consuming our products when they are at their best. We strongly recommend that you immediately get in touch with us if the packaging is damaged or somehow tampered with when delivered to your chosen address. We also advise you to adhere strictly to the instructions on the package. As you are consuming edible products at your own risk, Andrew James UK Ltd will not be held liable for any issues caused by the consuming of such products.

Customers should be aware that all of Andrew James UK Ltd edible products are manufactured and packaged in environments in which nuts may be present and therefore such products may not be free of nuts or nut traces. The list of ingredients on each edible product is as extensive and as accurate as possible and you are consuming them at your own risk.


20. COMPETITIONS

By entering into any competition held by Andrew James UK Ltd, you will be deemed to have read and agreed these terms and conditions. They will be incorporated into each competition we hold, except in the event of additional specific instructions to individual promotions and competitions. We reserve the right to amend, alter and change these terms from time to time. All of our decisions will be final and binding and no correspondence will be entered into. Any employee or an immediate family member of an employee of Andrew James UK Ltd or any other individual who is directly connected with the organisation is automatically ineligible to participate in any competition. Competitions are only open to residents of the UK (excluding Northern Ireland). Any individual entrant to an Andrew James UK Ltd competition are to be aged 18 or over, unless any other age restriction is specified or implied. Any entrant under the age of 18 should obtain permission from their parent or guardian prior to entering the competition. All entries must be received by the closing date specified in the competition. Andrew James UK Ltd accepts no responsibility for any entries that are misdirected, lost or received after the competition’s closing date. We reserve the right to disqualify any competition entries which we consider have used improper or fraudulent means to enter. Entrants are entirely liable for any costs incurred when accessing computer networks. Andrew James UK Ltd will not accept any responsibility for any failure by the entrants (including the overall winner) to comply with these terms; any disruption, delay or misdirection of entries; or any server, system or network malfunctioning or inaccessibility. Unless stated otherwise, Andrew James UK Ltd will be the sole promoter of all competitions subject to these terms.


COMPETITION PRIZES

Should an advertised competition prize be unavailable for any reason, we reserve the right to substitute a similar prize of equivalent value. No cash or other alternatives to the prize will be offered. Only one prize will be awarded per household. The products purchased on the Andrew James UK Ltd website are for private and domestic use only and are not for resale. WINNER NOTIFICATION The winner of any Andrew James UK Ltd competition will have their name selected in a random draw of all the valid and correct entries received after the closing date. The winner of a prize will be notified within 28 days of the winner being chosen. Please allow 28 days for delivery of all prizes. If, for any reason, the winner of the competition is unable to accept their prize or if the winner cannot be notified after reasonable efforts have been made to contact them, then we may dispose of the prize as we see fit and with no liability to the winner for having done so. Only one prize will be awarded per entrant and we reserve the right to make the names of winners available through the Andrew James UK Ltd’s website and social media channels.


THE CLAIMING OF PRIZES

Unless otherwise stated, all competition prizes must be claimed within six months of the date of the competition draw. Should a prize be provided by a third party, then the winner will be required to complete all appropriate and applicable formalities with such providers and Andrew James UK Ltd will have no responsibility for the acts of any other persons or companies.


21. SUBMISSION OF REVIEWS

If you submit a review on any Andrew James product or products, you grant us a non-exclusive, royalty-free, perpetual and fully licensed right to use, reproduce, modify, publish, translate and distribute such material throughout any media channel of our choosing. You grant Andrew James the right to use the name that you submit in connection with such content if they choose and by submitting your review, you are agreeing to waive your right to be identified as the content’s author. By submitting your review, you are stating that you fully own the rights to the content you have posted and that you have not, in any way, tampered with or plagiarised any existing material. You are also agreeing that the content and material you submit is accurate and does not breach any existing Andrew James UK Ltd guidelines and will not cause injury or offence to any person or persons. By submitting your review, you agree to protect Andrew James UK Ltd. for any claims that a third party may make against us arising from a breach of these terms.


22. MULTIBUY OFFERS

This offer applies only to qualifying items listed in the Multibuy area of this Website. Where any goods are returned (except for an exchange where products are faulty/defective), we are entitled to either require the return of all goods delivered as part of that Multibuy offer at your cost or charge you for the goods retained by you at the full price quoted on this site.


23. DELIVERY OPTIONS

Andrew James UK Ltd are a fast-paced online retailer, committed to delivering orders and spare parts promptly and with satisfaction. When making a purchase through the Andrew James UK Ltd website, our designated delivery courier will be allocated by our dispatch team, depending on the size of the item.

We strive to dispatch your order as soon as possible, aiming to achieve this within one working day. In order to receive your product on the next working day, the cut off time for orders is 1pm Monday to Friday. Any order placed after 1pm on a Friday will be dispatched the next working day. Orders placed on Saturday or Sunday will be dispatched on the next working day. Please note that we do not class Bank Holidays as working days, so any orders affected by a Bank Holiday will be dispatched on the next working day after the Bank Holiday.

You will not have to pay any additional charges if you choose to have your order delivered via the standard 48 hours delivery option.

Andrew James UK Ltd offers a 24 hour delivery service for a charge (£5.95). In order to receive your order within 24 hours, you must place your order before 1pm between Monday and Friday. Please note that the 24 hour delivery service does not deliver on a Saturday or Sunday.

If you spend more than £50 on the Andrew James website, you will be eligible for a free upgrade to our 24 hour delivery service. When you have added your items to the basket, move to the checkout and select DPD 24 Hour Delivery. This offer is only redeemable through the Andrew James website and not through purchases made through other sites, such as Amazon.

There is no additional charge when placing an order that includes multiple items, but please be aware that separate items may arrive in separate parcels.

When placing an order, please make sure the delivery address you have provided is valid and that there will be a responsible adult to sign and for the parcel. If no one is available to sign for a parcel, the courier will leave a card to inform you that an attempt to deliver your order has been made. A further two attempts will be made before your order will be returned to the depot for you to collect.


UK Delivery

A small number of UK mainland postcodes may be classed as ‘out of area' by our courier’ and therefore, a delivery charge will be incurred. This charge will be added to your order at the checkout after you enter your address. 


Republic of Ireland

Our predicted transit time from the UK to the Republic of Ireland is 3-5 days. If you wish something to be delivered to the Republic of Ireland, we strongly recommend you to contact our Customer Service team

at: customerservices@andrewjamesworldwide.com for a courier quote. 


International Delivery Charges 

Unfortunately, the Andrew James checkout cannot accept orders from outside of the UK. To make an international order and receive information on discount shipping costs and transit times, please contact us on 0191 3778358 or customerservices@andrewjamesworldwide.com


24. RETURNS POLICY

At Andrew James UK Ltd, we acknowledge that, as a customer, you have the right to change your mind and may wish to return an item. To us, customer satisfaction is paramount and we will make every effort to be fully transparent with our customers at all times. 

The Andrew James UK Ltd Returns Policy is in place to ensure that our customers are fully aware of their rights and obligations.

All of our products have a 30 day money back guarantee, so if you receive your item and would like to return it to us, we will either exchange your product or offer a full refund. However, the product must be unused and returned to us in its original condition (complete with undamaged packaging). Any item you wish to return must be returned within 14 days of receipt and we aim to issue a refund by the 30th day after your initial notification.

We require that you take excellent care of any product you are returning to us. Failure to do so will result in damage or deterioration to the product and we will exercise our right to charge you for the reduction in value. 


Returning Faulty or Damaged Items

In the unlikely event that your product is faulty, you must inform us immediately, so that we can investigate as swiftly as possible. To help us with our investigation, please take photos or videos of the item that display the fault in the best way possible so we can send these to our Product Quality team. 

If your item is damaged upon arrival, please notify us within 30 days of the delivery date or else we are unable to take any action. 

Customer misuse is excluded from the Andrew James UK Ltd definition of faulty.

Should the product appear faulty after 30 days of purchasing, refunds cannot be issued. Andrew James UK Ltd will not enter into negotiations on this subject. 

If a replacement item is requested, we will require the purchase to be returned to us for physical inspecting/testing. The result of this inspection/testing will determine whether the item needs to be repaired, replaced or returned to the customer. 

If the item is still within its warranty period, spares, in some cases, can be available.

Spares 

You may purchase individual spares for our products by contacting our team at customerservices@andrewjamesworldwide.com


Return Costs

If you identify faults with an Andrew James product, you must contact us and we will provide you with full details on the most efficient way to return it to us. 

Should your product develop a problem within the first 12 months of its fixed warranty, Andrew James will pay all shipping costs for it to be returned to us. If an item needs to be returned to us beyond its first 12 months, you will be liable for the cost or returning the product to us. 

Andrew James UK Ltd will pay to have the repaired or replaced item returned back to you.

Please note that, if you do not contact us before returning an item to us, we cannot guarantee that we will be able to process your return and issue your product refund or replacement. 

To inform us of your intention to return a product, please contact our Returns Department on 0191 377 8358 or email us on customerservices@andrewjamesworldwide.com

This cancellation policy does not affect your legal rights.


25. RECYCLING

At Andrew James UK Ltd, we take our responsibility as a retailer incredibly seriously and we fully support the Waste Electrical and Electronics Equipment (WEEE) Directive from the Government, which means that if you have bought an electrical appliance from us, you can send it back to us and we will ensure it is recycled properly.

At Andrew James UK Ltd, we are committed to doing our bit to help the environment. 


26. WARRANTY

As of 1st February 2014, each purchase from the Andrew James UK Ltd website comes with a fixed warranty for 24 months. We will repair and replace any item found to be faulty, so long as it is within its warranty and following receipt of the item or items. However, some spare parts such as Halogen Oven Bulbs and Vacuum Sealer Bags are not covered by the Andrew James 2 year warranty.  

Unless specified, all products are intended only for domestic use. Should any Andrew James product be used on an industrial level or for commercial gains, their warranty will be deemed void immediately. We cannot be held responsible for injury or for any damage caused if the appliance has been used for anything other than its intended use.

The warranty does not cover general wear and tear, accidental damage, or damage resulting from misuse of the product. The warranty will become instantly void should any attempt by an unauthorised third party be made to repair or modify a product in any way. We recommend you read the product instruction manual thoroughly to ensure your product is used and maintained correctly during its lifetime.

Please note that the 24 month warranty period is NOT renewed upon delivery of a replacement item; the warranty term will still be 24 months from delivery of the original item.


27. PRODUCT DESCRIPTION 

Each product has its own specific description on this website. Within these descriptions can be found specific product details and information regarding dimensions, orders and shipping. Although we strive to keep the information on the Andrew James UK Ltd website as up to date as possible, regrettably, there may be occasions where the information for specific products is slightly out of date at the time an order is placed.


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