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Contact Us

Welcome to the Andrew James Contact Us page. Here you will find details of all of the ways you can get in touch with us, and the most convenient methods of resolving any queries you may have.


Where we live

Send us a letter, or come in to collect your order:

Andrew James UK LTD,
Henderson Building, Unit 1,
North Industrial Estate Bowburn,
Co. Durham,

Please be aware that customer collections are only available with prior agreement from Customer Services, so please give us a call first if you'd like to come and collect an item from our offices.

Give us a call

Our Customer Services staff know our products inside-out and are always happy to help, so why not give us a call? 0191 377 8358
Monday to Friday: 9.00am to 7.00pm
Saturday: 9.00am to 5.00pm
Sunday: 9.00am to 12.30pm

You can discover more about Andrew James and get updates on Special Offers and New Releases by following us on our social media accounts: Facebook, Twitter, Instagram, Google+ and YouTube


We have a great library of product information which may resolve your query - so take a look at our product and support videos on YouTube.

Ask a question

Why not get in touch? We are here to answer any of your queries regarding our products, our website, your orders or our company as a whole. As such we would love to hear from you using this contact form. Please just select the relevant subject from the drop down list, complete the form and we will get back to you as soon as we can. Trade customers can use this form too, and any Trade enquiries will be routed straight to a specialist who can deal with Business to Business contracts. We look forward to hearing from you.

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